Let's start the filing process!

Please fill out the form carefully

ΥΠΟΘΕΣΗ: 16122025-RO1X

1. Share with us some general information about your problem …

The more accurate you are, the easier would be for us to help you.

In what capacity are you using the platform which you or the third party you represent is filing a complaint against?
Please click on the applicable frame, for a faster processing of your complaint

You are filing this complaint:

By choosing to submit a complaint “For a third party,” you confirm that you are authorized by the user to take this action and agree to provide the relevant authorization document upon request.

Which online platform do you want to file a complaint against?

* Very large online platforms and search engines, supervised by the European Commission

(Please provide the link to the account/content in question)

What is the reason for the dispute with the online platform?

Do you confirm that you have already attempted to resolve the dispute directly with the platform, through its internal complaint-handling system?

Proceed

2. Could you describe your problem in more detail?

Please provide a clear and complete description of the events that led to your complaint.

Include all relevant details such as amounts, dates, user names and reference numbers. Remember that the information provided in this section, will be the only information used to evaluate your case.

Upload screenshots, emails and documents related to the problem. If you wish the content of the form or parts of it and/or any of the attached files not to be forwarded to the online platform, but to be used only by our ODS body, please write the word CONFIDENTIAL in the relevant field of the form or in the file name.

Drag a file to upload it or click to select it from your computer.
You can also upload more than one file.

Proceed

3. Previous attempt to resolve the dispute directly with the online platform

Share with us the relevant details

What did the online platform answer/propose to resolve your problem?
(please include the case number of the original complaint you submitted to the platform, so that we can relate it to your case)

Upload documents related to your previous attempt to resolve the dispute. You can upload screenshots, emails and other documents.

Drag a file to upload it or click to select it from your computer.
You can also upload more than one file.

Proceed

4. What is your request from the online platform?

Please describe what you would like to achieve through our intervention (account reactivation, economic reimbursement, content restoration, etc)

If you are claiming compensation for any expenses you have incurred in connection with the resolution of the dispute, indicate the amount below. The expenses must be reasonable and supported by tax receipts and proof of payment.

Almost there

5. Enter your personal details

Enter your contact details and submit your complaint.
Your complaint will be managed within the time frame provided for by our ODS Rules.

Personal & contact details

We will communicate with you through our case management system, which you can log into, after your case has been submitted and approved. However, we may also need the following information to contact you. Please ensure its accuracy.

Preferred language

This is the language you prefer to use during your discussions with the assessor and to receive all communications. In case there is no assessor available for the selected language, the alternative language is always English.

Account details on the online platform

Final step

6. Accept Terms & Submit